On Tuesday Jan. 11th the tension spring broke on our garage door. I called Precision to find out about fixing the door. I spoke to a woman to schedule an appointment. I gave her all the specs. on our spring including model number and asked if they had it in stock. She told me she spoke to a manager and said to me there would not be a problem that they had it. I also was concerned about a technician coming into our house with all this covid spiking. I asked to have him wear a mask. Again, she said not a problem, that he will wear a mask and use hand sanitizer and keep six feet from us. The next day the technician arrived without a mask. My husband asked if he had a mask and he said I think I might have one in the truck. We then offered him one and asked him to wear it. We both were wearing mask. I asked him to wear the mask and he seemed very put out to wear it, not courteous about it. He then went to look at the garage door and said he could not fix it as there was not any new parts for it, which was the complete opposite of what I was told on the phone. He stated he could replace with a new spring assembly for $1000.00 and $100.00 for an upgrade to 7-year warrantee. We had no choice but to go ahead and get the door fixed. So now our bill went from $400.00 to $1100.00. If I had known they could not fix it after the manager said no problem, I would have called another company. As far as we are concerned Precision does not have any integrity and we would not recommend to any of our friends or neighbors. Unfortunately, we paid for a warranty and if we have a problem, we will have to deal with you again. Judith Kline

- Ken Lubecki and Judith Kline

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make this right. Please do not hesitate to contact me for any other concerns you may have :)

The technician was incredibly rude and condescending. He quoted me over $200 to repair a belt to which I said that's a little steep since the unit didn't even cost that much. On multiple occasions he slowly explained to me "well, you know I'm installing it too,right." Since I called to schedule a replacement of a worn belt I'm confident I knew that.

- Travis Witt

Thank you for taking the time to speak with us about your recent experience. As we discussed, the way our technician acted is not acceptable and out of the ordinary. Thank you for allowing us to try to make this right for you. If you have any questions or concerns, please feel free to reach out to us.

Wrong size door sent to be installed. Was installed anyway while we wait for correct size. Far to heavy for me to lift manually. About 8 steel reinforcements on inside of garage is what’s causing this. To heavy for door opener to even work. I am not paying any balance due until this is all fixed. Also, there is supposed to be a keypad included. It wasn’t. I

- Doug Lindley

Very dissatisfied!! Very poor communication and handling from "call center" when appointment was set which resulted in wasting both my time and technician time. Get a better plan if you can't answer your own phones!

- Brett

So you want a review. Well here it is. The salesman was very nice, and on time. However it is a week later, and I still received no estimate on the two garage doors. I did speak with the agent that afternoon and I was getting one that day. Hence no estimate. But that workout well, it gave me time to ponda about doing the garage doors. which would have to be 6.5 feet plus taking off 3 inches for trim work. having 8 foot doors on my house I can not imagine the functional performance of such small doors. Not counting all the framing that needs to get done. So thank you. I decided after waiting a week, to keep the old barn doors and re adjusting them which will actually look better, and makes the garages look larger.. and save wasted money. If i didn't have all this time to think it over, I would have did the doors and felt after the fact it wasn't worth it.. but nevertheless you would have made a sale. When buying property as I do, I used overhead garage doors for many of my projects. I picked to have you come to see the difference and your ads seem to have good prices. They show up like you guy did, but they give me a price on the spot. and installed as they said they would. None of this I have to get you an estimate and making people wait for a week and still no estimate. Not a good way to do business. and what a waste of company time..

- Rob Carullo

I think $89.95 just to pull in the driveway is too high. All was done was an adjustment on the eye not really much labor involved. Something like this should be up to the driver on how much to charge. Being a senior on limited income is a little steep. I will not recommend this company. Thank you anyway

- Mary Best

Thank you for taking the time to speak with us today regarding your experience. If there's anything else you need, please let us know.

Technician was great just trained to take advantage of ppl couldn’t show me what parts were changed for 420$ completely taken advantage of never come agian !

- Taylor Hildebrand

I needed a cable replaced on the left side of the door. Technician was not too interested. Somehow I got a repair estimate over $1200.00. Waste of time, must look elsewhere.

- Jeffrey Wood

We were extremely shocked and upset with the amount you charged for your service. Your tech was here 20-30 minutes and reconnected some wires and put a screw in to reattach wall station. For this you charged us $181.90. As an active member of Mainlands, I will make sure everyone I knows what you did and what you charged.

- Thomas Lankford

Thank you for taking the time to speak with us today. I'm glad we were able to come up with a satisfactory resolution for you. If you have any further questions or concerns, please reach out to us.

Rip off and price hiked! Repair was not completed.

- Vincent & Angyla Bell

We appreciate your feedback whether negative or positive. We're sorry we were unable to take care of you to your 100% satisfaction. If you have not been contacted by the office and wish to speak to someone, please call us at your earliest convenience.

Could not program my Car 2 U

- Joan Mells

My Technician arrived late.

- Bill Thomas

Did not arrive on time.

- Jenny Beasley

No light bulb included with new motor.

- Shelly Michaels

No light bulb was included with the new motor.

- Jim Simmons

My technician was unable to program Car 2 U to my door.

- Starr D

I thought my technician would have taken less time to fix my door.

- Blake

Upset that they charged me for a service fee to come out to give me an estimate on my repair. The repair was reasonable but I will have to wait to have it done. He was personable and on time.

- Mike C

Had to order a part. Not happy about that. Was polite and very knowledgeable though.

- Josh M

Had to order a part, wasn't happy. Otherwise the tech was polite.

- Adam L

They charged me for a service call when they didn't even repair the door. I already knew the door was broken I didn't need to pay someone to tell me that.

- Frank E